Talk to an Expert
Optum, Intuit’s Employee Assistance Program (EAP) provider, is ready to help you and your family with small issues, big problems and everything in between, such as:
- Developing resilience and managing stress
- Improving relationships at home or work
- Getting past emotional issues or grief
- Addressing depression, anxiety or substance use issues
Each fiscal year (August 1 – July 31), you and your family have access to 10 free confidential counseling sessions (virtual sessions or in person) for each need that you have.
Once you’ve completed your 10 free sessions, additional sessions are covered under your medical plan at the specialist rate if you’ve chosen a provider who’s in your medical plan’s network.
Sometimes it’s hard to find the time to make an appointment and fit it into your schedule. We’ve all been there. Taking care of your mental health shouldn’t come with additional challenges. That’s where telemedicine comes in. Through telemedicine, you have access to virtual counseling services when and where it’s convenient for you.
You can talk to a licensed behavioral health professional who can help you with feelings of stress and anxiety, depression and relationship challenges. If needed, you can also schedule a virtual visit with a psychiatrist to get a diagnosis and/or prescription.
For covered services related to mental health issues and substance use disorders, you have access to the Cigna Behavioral Health network of providers.
- Go to myCigna.com, under Find Care & Costs, to search for a telehealth provider.
- Call to make an appointment with your selected provider.
Telehealth visits with Cigna Behavioral Health network providers cost the same as in-office behavioral health visits.
Along with its many EAP services, Optum offers Talkspace, which lets you connect with a licensed therapist via private texting and live video sessions. In addition, you have access to psychiatrist services and other online resources.
Once you register with Talkspace, you can:
- Find a therapist using the online matching tool.
- Start therapy within hours of choosing a therapist.
- Receive daily responses.
- Schedule live video sessions (when needed).
- Download the Talkspace app.
To get started, visit the Talkspace website. You’ll need to enter an authorization code from Optum, which you can get by calling 1-866-240-3364.
If you’re a Cigna member, you can also access Talkspace through your medical plan. To get started, log in to myCigna.com, go to the Latest Updates section and click “See Details” in the New Virtual Behavioral Providers section.
If you’re in need of immediate help, call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).